WTF?

SO, part of my job is to help people that qualify for our state drug assistance program get the drugs they need. Our formulary covers a specific set of drugs, geared to the population we serve. One of the prescription items we cover is Nutritional suppliments, like 'Ensure' - those meal-replacement shake things, geared for people who aren't getting enough nutrition from the food they eat. The other day I fielded a call from a client who wanted a specific nutritional item that we DON'T cover, which is basically the same as Gatorade or Pedilyte - it is a Kool-Aid type of electrolyte drink. I spent about an hour trying to see if there was any way our program could cover this, since it was prescribed byu her doctor. After several phone calls I was able to reach the doctor and the client, and the reason the doctor prescribed this stuff is that the client was dehydtrated. Okay, but why doesn't the client drink more water? Get this - because she doesn't like water. So because she doesn't like to drink water, we are supposed to pay $1.50 per cup for what basically amounts to Kool-Aid?? I don't think so. Why do people have this attitude of "I am entitled" to everything?